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September WHB Customer Survey Results

In order to better know our customers, what they were using our services for, and how we are doing as a company, we decided to survey our current WHB customers.  Most of the feedback was good, some of it was rather amusing, but it did give us some direction as to how we can make WebHostingBuzz even better.

What were some of our favorite comments?

“WHB is simply THE best hosting provider I have been using. I have been involved on the internet since 1997, By no comparison, WHB are the BEST on planet earth when it comes to server uptime, prices and packages and an outstanding customer service and support. these are my 2cents and I am sticking to my statement.”

“I have nothing but praises for my host WHB. Simply the best.”

“Web Hosting Buzz totally rocks!”

“I would recommend it to all my friends… if I had any.”

Here are the results.  We have already started to comb over the feedback so as to improve our offerings in the future:

1. I would rate the sales/billing process at WebHostingBuzz as:
Exceptionally quick and straightforward. Good. My problems were solved. Average. Some minor issues here and there. Poor. I dread contacting you. Not noticeable enough to comment.
Sales Support 26.7 % 41.7 % 12.6 % 1.7 % 17.0 %
Billing Support 26.9 % 37.4 % 16.4 % 3.8 % 15.2 %
2. I would rate the technical support at WebHostingBuzz to be
Unnecessary. My site is always up. Quick and very helpful. Capable of solving my problem. A little on the bad side. Pure pain.
HelpDesk support 12.9 % 47.3 % 29.1 % 6.4 % 4.1 %
LiveChat support 27.4 % 34.4 % 27.8 % 5.1 % 5.1 %
3. My preferred method for contacting WebHostingBuzz is:
results pie chart
79.3% HelpDesk (269)
20.6% LiveChat (70)
4. I would rate the speed of my WebHostingBuzz site to be
results pie chart
55.2% Good. I have no complaints. (189)
28.9% It has its moments, but it’s usually pretty good. (99)
8.4% Stellar. (29)
7.3% Slow. A little help, please. (25)
5. I use WebHostingBuzz to host:
results pie chart
42.7% a site composed of custom pages I or someone else built (249)
17.0% a blog (99)
16.1% a site built using a content management system (94)
7.0% View “Other” Answers “Other” Answers
6.5% an application (38)
5.8% a store (34)
4.6% other people’s sites. I’m a reseller. (27)
6. What plan(s) are you currently on?
results pie chart
83.8% Budget (296)
7.6% Reseller (0-20 sites) (27)
3.6% Business Lite ($35 a month) (13)
2.2% Reseller (20+ sites) (8)
1.1% Business Buzz ($55 a month) (4)
1.1% Dedicated Server (4)
0.2% Business Enterprise ($75 a month) (1)
SurveySurvey

Optional Questions

7. The best CMS on the market today is:
results pie chart
31.5% What is a CMS? (93)
25.0% WordPress (74)
16.9% Other” Answers
16.2% Joomla (48)
8.1% Drupal (24)
2.0% Mambo (6)
8. FOR DEVELOPERS: I program in:
results pie chart
32.4% PHP (97)
27.0% I’m no programmer! (81)
21.7% HTML and CSS (65)
12.7% “Other” Answers
2.3% Java (7)
2.0% Python (6)
1.0% Ruby on Rails (3)
0.6% ASP.NET (2)
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