Proudly serving customers since 2002
From small beginnings to worldwide success
Back in 2002 there were many over-priced, larger web hosting companies who took up the lion’s share of the market. These companies ran largely unchecked and, as a result, pricing was high and levels of service were low. The lack of good competition allowed the larger hosting companies to continue to get away with over-priced and underperforming web hosting services.
We wanted to offer service levels that we could be proud of and built a customer service support network comprised of industry professionals who have a genuine interest in helping customers. We speak Plain English, not complicated technical jargon, because many of the web hosts back in 2002 would simply throw complicated user manuals at clients who asked for help.
Got a quick question or comment? Shoot us an email.
Need immediate assistance? Get in touch with us in real time.
Create a support ticket and our team will help you right away!
<60 Second Live Chat Response
Forget waiting in queues with clients ahead of you – we’ll respond in just 60 seconds! Unbelievably, many other hosts leave their clients waiting for more than 30 minutes! Not us.
99.9%+ Uptime Guarantee
All of our hosting services are backed up by a 99.9% uptime guarantee. Constantly monitored by our Network Operations team, we resolve problems before they cause downtime.
Up To 20X Faster Servers
What is web hosting without a solid support infrastructure? We believe in being transparent with our clients, so regularly publish the uptime figures of our services on a monthly basis.
<30 Minute Ticket Response
Have a question for our technical support team? Create a support ticket, and we’ll have an answer within 30 minutes. Use our Live Chat for pre-sales questions to get an even quicker response.
Don't just take our word for it
93% of our customers rate us as Excellent or Very Good. Here is a selection of outstanding reviews from them.