Where is WebHostingBuzz based?
Our main office is located in Auburn, MA. We also have satellite offices in Lincoln City, UK and Kharkiv, UA.
Our global presence is an added bonus when it comes to providing true 24×7 online technical support. Our servers are located in Atlanta, GA and Phoenix, AZ (dedicated servers, VPS).
What kind of support do you offer?
At WebHostingBuzz Customer Support department we have desire, experience and ability to provide you with high quality support, which is one of the best in the industry. Everyday we are ready to make your life easier and improve our services so that you can boast you have hosting from WebHostingBuzz.
We offer 24/7/365 support in all departments, except billing.
- Phone Support and Live Support
These are for sales/pre-sales, simple technical questions, often referred to as “level 1” support.
- Help Desk
<a href="https://whbsupport.com/" rel="nofollow" target="">https://whbsupport.com</a>
This is the place for more difficult questions or problems and is serviced 24×7 by customer service staff and technical support.
Billing department working hours:
8am - 00am GMT+2
Billing issues can be addressed any time but please consider the timeframe specified when waiting for a response.
Billing support is available via Help Desk only
Additionally you can always contact us via email directly:
You can also call us toll free on 1 (800) 252-1887 and outside of the US/Canada dial +1 (302) 407-0927).
Our call center is open 24×7 and can answer your sales and minor technical questions.
Additionally you can always fax us to 1-508-597-8354.
Please be aware that our call center can get very busy so we recommend our helpdesk or live chat if you have trouble contacting us via phone.
Do you have an affiliate/partner program?
Yes, we have a well known hosting partner program.
We would love to see you as our future hosting partner.
Client and Billing area (shared hosting):
<a href="https://my.webhostingbuzz.com/" rel="nofollow" target="">https://my.webhostingbuzz.com</a>
Client and Billing area (VPS/dedicated servers):
<a href="https://billing.webhostingbuzz.com/" rel="nofollow" target="">https://billing.webhostingbuzz.com</a>
Helpdesk (requires separate registration)
<a href="https://www.whbsupport.com/" rel="nofollow" target="">https://www.whbsupport.com</a>
<a href="http://www.webhostingbuzz.com/forum" rel="nofollow" target="">http://www.webhostingbuzz.com/forum</a>
Our forum is regarded as a means of notifying our customers about all the important, ongoing and upcoming events.
It’s highly recommended to subscribe and get updates to your email if any server issue arises:
- register at http://www.webhostingbuzz.com/forum
- go to your server section
- click Forum Tools > Subscribe to this Forum.
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