Dedicated Server / VPS management options

  • Brief Description
  • Service package price
  • Initial setup
  • Hardware management
  • Operating System configuration
  • Core OS and core software services management *
  • Additional software installation and management **
  • Software updates
  • Security measures
  • Consultancy on software and hardware
Self-Managed
  • We look after the data centre environment and your server hardware, you look after your server software.
  • Included by default
  • Operating System of your choice installed. Custom partitions are available.
  • Hardware monitored and managed. Faulty hardware replaced by us.
Managed
  • We proactively monitor datacenter environment, server hardware and common server software, notify you in case of any issues and solve the issues. We also service your custom-built software and custom software stacks on your request on best-effort basis.
  • Base management package, 5 hours of engineer's time included – Engineer's time overage – $25/hr
  • Operating System of your choice installed. Custom partitions are available.
  • Hardware monitored and managed. Faulty hardware replaced by us.
  • Operating System is tuned and secured to industry best practices after installation.
  • Important services monitored and managed, including web server, database server, ftp server, email server and remote access server. If a service fails, our monitoring will notify us and we will resolve this without your intervention. Operating System malfunctions are diagnosed and rectified by us.
  • Additional software is installed and configured according to your custom specifications. Software malfunctions are proactively dealt with.
  • Core system software is checked and updated by automated software management system on regular basis. Custom software stacks are updated on your request, or proactively in case of critical security/compatibility issues.
  • Firewall setup, optimized in accordance with industry's best practices; background server level intrusion prevention system deployment, on-demand server security audit.
  • We work with you to recommend the best software or hardware solution.

* Core software services include:

  • Web Server – Apache (Linux/Unix/FreeBSD) / Internet Information Server (Microsoft)
  • Database Server – MySQL (Linux/Unix/FreeBSD/Microsoft)
  • Email Server – Exim, Dovecot, Sendmail (Linux/Unix/FreeBSD)
  • FTP Server – PureFTP, ProFTP (Linux/Unix/FreeBSD)
  • Remote Access Server – OpenSSH (Linux/Unix/FreeBSD) / Microsoft Remote Access (Microsoft)

** Due to the vast amount of different software available on the internet, some of the support for less common software or software with limited documentation, will be “best effort”. This means that we will research the software in question and support it to the best of our ability, but in rare cases we may be unable to configure it to your specific requirements.