Why choose WebHostingBuzz for reseller hosting?

Once you settle on reseller hosting, you’ll need to find a web host. Make that decision carefully, as the quality of hosting service can make a huge difference to your experience.

While reseller hosting used to be a specialty service, that’s no longer the case. Control panels have enabled kids running servers in their mom’s basement to provide reseller hosting. The web site advertising attractive prices on hosting plans could be a large, professional company or just a hobbyist.

I moved to WebHostingBuzz several years ago. I had been with an excellent host that became an acceptable host after an ownership change, and a lousy host after a further change of ownership. I looked at many potential hosts, and decided to move to WebHostingBuzz. One of the deciding factors for me was the quality of management and staff. No web host is perfect, but WebHostingBuzz has demonstrated that they care about quality of service, listen to the concerns of their clients, and continue to make improvements. Here are some other reasons that I recommend WebHostingBuzz.

Active forum
I prefer a host that runs a discussion forum with participation from both staff and clients. Such forums can be a valuable source of ideas, tips and support from fellow clients. I’ve often found great ideas from other clients, and I’ve given help to clients. It’s also important to me that the hosting company’s staff participate in the forums. While the WebHostingBuzz forum isn’t as busy as it once was, I’m glad it’s there as it lets us clients share with each other. I’m also pleased that WebHostingBuzz staff often reply to client threads.

Good customer service
Almost all of us will need help at some point. WebHostingBuzz provides 24 hours/day, seven days/week support availability. Their ticketing system tracks each help request with a unique number so that replies and follow-ups are all tied to that ticket. Clients may open and update support tickets via web form or e-mail. In addition, Live Chat is available, which can be an efficient way to handle less-involved issues.

Robust control panel
WebHostingBuzz’s reseller plans include cPanel, the world’s most popular web hosting control panel. As I explained in my earlier article, Is cPanel / WebHost Manager the best control panel for reseller hosting?, that popularity grew based on cPanel’s quality and features. It’s a powerful but easy-to-learn control panel.

Reliability
This can be tough to assess, but you’ll suffer if you’re with an unreliable host. One measure is server uptime. This is the percentage of time during the month that a server was up and available for traffic. WebHostingBuzz regularly publishes the monthly uptime figures for its servers, which is a positive sign.

May 2012 Uptime Figures

Server quality
WebHostingBuzz regularly upgrades their servers, but current specifications for each server are: 8 x Xeon CPUs; 12-24GB ECC RAM; RAID10 SATA2 Hard Drives. These are powerful servers, providing a speedy platform for your web sites.

Overall professionalism
I want good data centres, good network connections, and a well run business. While anyone can potentially put together a fancy web site, assess the tone and quality of written communications, the level of information given about the host, replies from hosting staff in the forums, etc. Decide whether these are people who seem serious about their business and supporting clients. WebHostingBuzz deals with me in a business-like manner, and gives me confidence in their service.

Ongoing improvement
WebHostingBuzz regularly adds features to their hosting plans, to benefit clients. Recently they added Blesta billing software as a free service to all reseller plans. They added the option of SMS notifications for billing renewals, to ensure that clients don’t let their plans expire.

Price?
Notice that I did not list price as an important criterion. While price must be considered, the fact is that no matter which host you choose, there is always one that is cheaper. Cheaper is not better. Hosts that compete primarily on price tend to attract price-sensitive clients. Many of those are the clients who abuse the servers with insecure scripts or spamming. I would rather pay more money to have a host concerned with quality and able to employ good support staff. WebHostingBuzz’s pricing is competitive and provides great value considering the quality of the service.

Reseller hosting works best with a committed, reliable host. WebHostingBuzz is a great choice.