My day in the helpdesk
Posted on 05 Feb 2007 by Matt Russell
We were slightly understaffed last week due to staff illness so of couse, as any caring Chief Operating Officer should, I jumped into the helpdesk and spent a lot longer than I usually would in there helping clients. I found it an enjoyable experience; it is nice to be able to still speak directly with clients and assist them. It helps you remain connected with what is most important to us and it’s always rewarding to hear nice responses from clients praising the work you do for them.
Oh, and needless to say, I answered more tickets than anyone else on that day 😉 I still have it in me – just.
 /WHBCOO/Matt
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