Reseller startup guide

From BuzzWiki

Contents 1 Main features of Reseller plans 2 WHM management 3 cPanel account management 4 Support 5 Useful links

Welcome to WebHostingBuzz reseller guide and thank you for using our services. We are hoping for our long-term cooperation and long to always provide a high level of customer service constantly keeping up with your wants and needs.

Please read carefully the information below and get acknowledged with useful links, suggestions and tips.

Main features of Reseller plans

• Full reseller account transfer

Just fill in account transfer form available in your welcome email and we’ll do the rest.

Important:

We do cPanel to cPanel transfers only and full cPanel backups only. No partial transfers, an addon domain to a separate cPanel account transfers

• SEO tools

Attracta, for more details please visit http://www.attracta.com/

• WHMCS license
  

free on Reseller Gold and Platinum and at cost of $8.50/monthly on Reseller Basic and Silver

Related articles: How to install WHMCS

There is also a coupon code in your welcome email, which allows registering domains .org, .net, .biz, .com and .us with a

discount at Namecheap.com

• Nameservers of choice:

ANONYMOUS NAME SERVERS
These can be found in a welcome e-mail.

PRIVATE NAMESERVERS
Look like ns1.yourdomain.com and ns2.yourdomain.com.
Available free of charge on all plans except Reseller basic ($20 one-time fee).

To order private nameservers please submit a ticket to the billing department: http://whbsupport.com

Important:

If you have already ordered private nameservers, please take into consideration that they should be registered before you'll be able to point domains

We use cPanel as control panel with WHM for server management on all our shared servers. Together, they

reduce overhead by simplifying complex tasks and allowing customers to manage their own accounts.

WHM management

Web Host Manager is the administrator backend / reseller center area. This is where you add, modify and delete

any hosting accounts under your reseller plan.

Before you'll be able to create a new account, you need to create a package first. By means of it you can set account quotas (disk space, bandwidth, etc)

CREATE A PACKAGE
WHM > Packages > Add a package

1. Assign the package a name in the New Package Name field
   
2. Fill out the required information
   
3. Click Add.
   read more >>
   
   Video tutorial
   
   

You may also need to edit feature list (WHM > Packages > Feature Manager) if you want to limit cPanel options for your customers read more >>

CREATE AN ACCOUNT
Accounts functions > Create a new account

1. Fill out the required information
   
2. click Create
   read more >>
   
   Video tutorial

WHM Knowledge base: documentation; video tutorials

cPanel account management

cPanel provides an intuitive interface to help website owners manage their sites.

ADD AN ADDON DOMAIN

Domains > Addon Domains

1. Put desired domain name and FTP account password
   
2. click Add Domain
   read more >>
   
   Video tutorial; domains section documenation

CREATE AN E-MAIL ACCOUNT

Mail > E-mail accounts

1. Add an e-mail address
2. Fill out the required information
3. click Create account
   read more >>
   
   Video tutorial; mail section documentation
   
   
   

You can use your default FTP to access access to all directories of your account (login and password same as cPanel account ones.) But if you want to connect to a particular directory only or grant someone an access to a particular directory only, you can create an additional FTP account.

CREATE AN FTP ACCOUNT

Files > FTP accounts > Add an ftp account

1. Fill out the required information
2. click Create FTP account
   read more >>
   
   Video tutorial; files section documentation

cPanel Knowledge base: documentation; cPanel video tutorials

Support

Phone support and live support are for sales/pre-sales, simple technical questions, often referred to as “level 1”support.

Helpdesk is the place for more difficult questions or problems and is serviced 24x7 by customer service staff andtechnical support.

Billing department works 8am - 00am GMT+3 Monday to Friday and 8am - 16pm GMT+3 at week-ends.
Billing issues can be addressed any time but please consider the timeframe specified when waiting for a response.

Please refer to http://www.webhostingbuzz.com/support.php for contact information.

Useful links

Helpdesk https://www.whbsupport.com

Client and Billing area: https://www.webhostingbuzz.com/order/client_login.php

Forum: http://www.webhostingbuzz.com/forum

Our forum is regarded as a means of notifying our customers about all the important, ongoing and coming events.
It’s highly recommended to subscribe to it to get updates to your email if any server issue arises:


• register at http://www.webhostingbuzz.com/forum
• go to your server section
• click Forum Tools > Subscribe to this Forum.