Must read for beginners

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Welcome to WebHostingBuzz. If you are a novice and new to hosting, this guide is designed to help you get started and bring you up to speed with our services.

Domain questions

ALREADY A DOMAIN NAME OWNER?

  • YES
    Point it to our name servers which can be found in the welcome email we sent you, or contact live support to know what your nameservers are
    After the DNS propagation period that takes from 24 to 72 hours your domain will be accessible from all over the world.


  • NO
    We can register a new domain name for you (.com, .net, .org, .us, .info).
    Open a billing ticket if you haven't specify a domain you want us to register when signup.

    To check whether a domain is available, you may use a form at http://namecheap.com - our cooperative domain registrar



Hosting account questions

How to upload website content?

  • USE FTP


  • USE FILEMANAGER


How to use email service?

  • CREATE AN EMAIL ACCOUNT
    Go to Mail > E-mail accounts

  1. Add an e-mail address
  2. Fill out the required information click Create account
    read more >>
    Video tutorial


  • HOW TO CHECK EMAIL?
  1. You may use Webmail which allows you to access you email through a web browser.

    URL to login to Webmail:
    http://domainname.com/webmail

    Alternative URLs
    http://domainname.com:2095
    https://domainname.com:2096

    read more >>
    Video tutorial


  2. Another option, more convenient one, to us email client.
    Please make it is created first. In your cPanel go to

    Mail > Email accounts.

    The email account should be in the list of existent email account, otherwise you need to create it

    Here are the manuals for the most common used mail clients:

Need a help to build a web site?

    This autoinstaller is available in cPanel > Software and Services
    Here is a list of scripts that can be installed with the help of it:
    • Blogs
    • Classifieds
    • Portals/CMS
    • Customer Support
    • Discussion Boards
    • E-Commerce
    • FAQ
    • Hosting Billing
    • Image Galleries
    • Mailing List
    • Polls and Surveys
    • Project Management
    • Site Builders
    • Wiki


Useful cPanel features

AWSTATS (statistics software)

  1. To enable Awstats (disabled by default):
    Go to cPanel > Logs > Choose Log Programs > check Awstats and the domain(s) you would like to get statistics for > Save

  2. To view the statistics:
    Go to Logs> Awstats

    Please note that Analog and Webalizer are disabled on shared servers due to their resource intensive nature.

    You can also update Awstats manually,
    for this purpose please enter Awstats (Logs > Awstats) and click the button Update Now at the top of the page.
    Please take into consideration that this function will be enabled after its first update.

    It will take 24-72 hours before first results are displayed.
    read more >>


Create an addon domain

    Addon domains are separate domains that have their own content and managed by one cPanel account

    Go to Domains > Addon Domains

  1. Put the desired domain name and FTP account password
  2. click Add Domain
    read more >>
    Video tutorial


Create a subdomain

    Subdomains prefix to your domain name and point to a subdirectory within your public_html folder

    Go to Domains > Subdomains

  1. Put the desired prefix in the Subdomain field.
  2. click Create
    read more >>
    Video tutorial


Create a parked domain

    Parked domains are so-called aliases: they all replicate the content of customer's main domain (domain1 same as domain2)

    Go to Domains > Parked domains

  1. Enter the domain you wish to park in the available text field.
  2. click Add Domain
    read more >>
    Video tutorial

Other cPanel tutorials


Billing questions

Client Login

Client area for Shared server users - log in here

    Here you can view
    • your personal information associated with your hosting account
    • update this information
    • view product details
    • view paid and outstanding invoices
    • print invoices
    • pay outstanding invoices

    Important: This client area can be access by new customers and customers who signed up before October 2006


    Those who signed up before October 2006 are billed automatically. Personal info and valid credit card details can be updated here
    If you unsure what to do, you may contact live support for assistance.


    Important billing information

    To login to your Client area you need to use your contact email address (you used to sign up with),
    please make sure it is valid as we use it to contact you, send invoice notifications.

    We send invoice notifications 10 days before the due date, after the due date you have 7 days to clear the invoice,
    otherwise it will be suspended and in 8 more days it will be cancelled

    Wheb your account gets canceled, you no longer have access to your account/data/cPanel/mail, though we store a backup
    of your account for 30 days (after it gets cancelled), you can take this backup for $25, if you would like to continue using our services,
    you will need to pay $10 for backup restoration + the renewal fee for your hosting account + domain reactivation fee $9.69,
    taking into consideration that domain reactivation period is 27 days.

    After this time domain gets to a redemption zone for about 90 days (could be a bit less or more) and it's not possible to get it back
    unless you pay Redemption Grace Period fee = $200. It's highly not recommended to wait till redepmtion period is over to re-register a domain,
    as 90 days term is very uncertain and mainly depends on a domain registrar. So you can simply lose the domain as it will be taken by some one else
    To make a long story short, it's better to take care of a domain within 27 days if it turned out that a domain has expired.



Support


  • PHONE SUPPORT and LIVE SUPPORT
    are for sales/pre-sales, simple technical questions, often referred to as “level 1” support.


    is the place for more difficult questions or problems and is serviced 24x7 by customer service staff and technical support.


    Billing department working hours:

    8am - 00am GMT+3 Monday to Friday
    8am - 16pm GMT+3 at weekends



Useful Links

Helpdesk https://www.whbsupport.com (requires separate registration)

Client and Billing area: https://www.webhostingbuzz.com/order/client_login.php (shared hosting only)

Forum: http://www.webhostingbuzz.com/forum


Our forum is regarded as a means of notifying our customers about all the important, ongoing and coming events.
It’s highly recommended to subscribe to it to get updates to your email if any server issue arises:




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