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Thank you for choosing WebHostingBuzz as your trusted host. We appreciate having cool people like you around, so we'll do everything we can to provide you with inexpensive, reliable and helpful web hosting service.

When your hosting account is ready to be used the welcome email is immediately sent to you. Reading this email can make your life a lot easier. You will feel like a smarter person after reading it and following its instructions. Not reading it can mean you waste a lot of your time going back and forth with tech support instead of working and/or actually enjoying your life. We don't want that for you at all. If you have any issues with these instructions, just give us a shout at our HelpDesk.

First Things First: Point Your Domain Servers Our Way

If you got a free domain when you signed up for hosting with us, congrats. Your domain is already pointed to our servers and you get to skip ahead to setting up cPanel.

If not, contact your domain Registrar and tell them to change the domain's nameservers to ones from your welcome email.

Most probably those will be ns100.whbdns.com and ns101.whbdns.com

If you bought a reseller plan and chose to take advantage of your own private nameservers, please also refer to your welcome email for their details.

Wanting Us to Host Your Domain Too?

The domain provided to you upon checkout came from the good folks at NameCheap. We can register domains for you if you send us a note at domains@webhostingbuzz.com. Please include the desired name for your website as well as your 2checkout order number, which is located in your confirmation email from us titled "WebHostingBuzz Invoice #______ has been paid".

If You Are Switching from Another Host, Please Read This

Switching from another host requires:
  1. Your files.
  2. An ftp client.


If you have no clue what ftp is, you either need to:

  • Spend some time learning it.

or the much easier method:

  • Hire a web professional who can.


If you are hosting your files somewhere else, simply ask your current host for a backup. You are lucky if that backup turns out to be a cPanel one. Our technicians agree to restore only cPanel backups and don't seem to change their minds in the near future. Thus be ready to do it yourself if your luck lets you down.

Using the username and password mentioned in your welcome email, you can immediately connect via FTP and start uploading files. If you have just signed up, it will take some time for the domain name to propagate so you will need to connect via IP address. This is also mentioned in your welcome email.

Related Links: Video Tutorials for FTP Clients

Controlling Your Account with cPanel

This requires
  1. Your FTP Host Address
  2. Your cPanel account name
  3. cPanel password.

If you are a new user, we recommend that you spend some time learning cPanel. cPanel is the control panel we provide, that allows you to control all of the functionality of your account online. From creating email addresses to viewing your web statistics, cPanel is the place where this is done. While cPanel is intuitive and self explanatory for the most part, we do recommend you download the cPanel manual to refer to in case you run into difficulty: cPanel Manual

If your domain registrar already pointed your domain towards our servers, you're set to set up Cpanel at https://www.domain.com/cpanel/ (where domain.com is your own domain name). If you are just waiting for your domain to propagate, you can access Cpanel at https://serverip/cpanel/ (where serverip is the Server IP address mentioned in your welcome email).

Fantastico Rocks. Here's How to Use it.

Fantastico De Luxe is a cPanel/PHP based Web application. It integrates with cPanel and gives you and your clients the ability to automagically install below listed popular Open Source Applications.

Related Links: Fantastico Tutorials

Problems Reaching Your Site? Check In and See What's Up at WHB

Our target uptime is 99.9% each month and our norm is 100%. However, please remember that this is a shared hosting environment. We do what we can to keep the servers up and feeling good, but if one user runs a malicious script, it can potentially cause slow performance or downtime on a server.

Please check into our Forum community if you ever have problems reaching your site:

We have an experienced team whose sole purpose is to make sure you won't have to check these, but we provide them just in case.

Need Help? Here's Where/When to Find Us

For any sales, technical, or billing questions, our hours are as follows:
  • Sales: 24x7 including holidays.
  • Billing: Monday-Friday, 9-5 EST.
  • Technical Support: 24x7 including holidays.


Looking for a little support? Here's how to reach us:

1. For sales, billing, and technical questions, contact our HelpDesk. This is our preferred method of contact and is manned 24x7.

Note: You need to register a separate username and password to login to our helpdesk. This is separate to your account login for security reasons.

2. We also have level one technical and sales representatives available via LiveChat 24x7.

3. If you have aren't one for chatting, you can take time out of your busy schedule to call us at 1.800.252.1887 (international) for sales and minor technical inquiries. Our telephone hours are 24x7. If you can't reach us for some reason just leave the voice message and we'll call you back as soon as possible.


We hope we never have to answer your technical support questions. Why? It means your site is up and you are happy, and we can continue to get paid to watch YouTube videos. If the time comes that you need us, we're here for you though.

Client Community and Blog

Hey, we actually care that you are happy with our service. That's why our staff posts our updates and answer your questions every day in our Client Community. You can also log in to get ideas for a good CMS or shopping cart, ask support questions about our products or the various files you are hosting on our servers, or just meet other cool WHB customers from around the world.


It's important that you trust your web hosting company, so we created a Company Blog that tells you more about us as well as the web hosting industry. Drop in if you'd like to know the people behind your site.

The Not So Fine Print

At WHB, we try to be as fair as possible with our customers. All accounts are governed by:


Thanks for choosing WebHostingBuzz as your host. We look forward to hosting anything and everything you want on the web.

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