Amazing Live Support

[princepal]

I was in a mess for sometime.. had some issues with the hosting... i tried to renew it and all that... but somehow i ended up booking an all fresh hosting for myself. My earlier account was in jeopardy with all sites dead and even my newcpanel wasnt working anymore. I was so terrified as i had no backup of the database... and there were phpbb3 forums and stuff...

Then i tried Live Online support with a broken heart... and there was Daniel P.... u wont believe it but he fixed the whole thing in 5 minutes.... jesus.. what a life saver.. Thanks a lot Daniel... and hats off to WHB.... im your forever client.

Prince Pal
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[danil.p]

Thanks so much for such a great post

[sawenno]

wow, really nice.

[NandaLinnAung]

sweet story..

[JoaoVr]

Daniel, you rock!

[nolimit2]

Every time I use live support all I get are Ukrainians that tell me to file tickets and call fax numbers ??? Neither of which ever seem to solve my problems or even answer my quesionts

[Matt R]

Live support is designed for sales and simple support questions only... do you have any chat IDs so I can investigate?

[maksam]

Originally Posted by Matt R

Live support is designed for sales and simple support questions only... do you have any chat IDs so I can investigate?

First time in 11 months i was told by Lena K no simple technical requests are looked into via chat. I reiterated several times it was a simple request to take a look at which was the clients website and also to look at a new folder i had created. She said something about parked domains... which clearly showed that she didnt understand me at first.

I created a new folder i just wanted her to simply look at it, i mean visually look at it in FTP thats all. She then replied

Originally Posted by Lena. K

Our technical team will need to look into this, so please, be so kind to go to https://www.whbsupport.com/ and submit a ticket to our technical support department

She went away for a short period whilst in chat as she was busy with something so she came back to look at the chat box again so i had to explain it all again as she didnt understand what i was saying earlier. This time i had asked her just to look at the website and the folder secondlythats all... but before i have even told her what the problem/request was she tells me to create a ticket... create a ticket for what if i havent even explained my request or problem fully?


Anyways besides that.. i asked her again about Live Chat support for basic inquiries but she insisted no...

me: Yes then can you forward me to technical dept? As Live Chat also take simple technical inquiries
Lena K.: Nope, unfortunately we have no technical online support
Lena K.: only via a ticket
me: Since when did this policy take affect that you do not accept basic online chat support?
Lena K.: We never have had technical chat support
me: Do you provide any technical support? If requested via Live Chat?
Lena K.: Only via ticket


Regardless of what my problem/issue was i asked her a question and she told me that there has never been any form of live chat support... I couldnt understand what i had asked with regards to viewing the website and a folder wasnt simple? I mean surely if thats not simple then what is?

I then thought maybe she wasnt so technically equipped and requested to be forwarded onto one of the technical guys who would be able to help me, but still it was a no.

Ive on occasions asked for a chat transcript to be sent to my email account as that's what i request for if 1 and 1 dont add up like it did here... she then told me to copy and paste the chat transcript.. but later i think she realised what she had said and offered to send me the transcript.

After that she was no where to be seen and chat went dead when i was talking... i understand the chat system sometimes does kick both users off... but i found it a rather coincidence.

Clearly she didnt want to help me one bit and wanted to quickly brush me off... before i even had explained the issue thoroughly.


Its either you provide basic technical support queries or you dont... I know WHB does esp from what i read on the forums... but i think the chat team need to be informed also.. otherwise there will be inconsistencies which lead to further confusion and further posts like this.

Hope this helps.

[danil.p]

Thanks for all your kind reviews guys We do our best to satisfy your needs regarding our services indeed

[cikez5252]

Thanks so much. Keep up the good work! :-D