Problems with shared3 and the way WHB addressed it

[jhaitov]

Dear WHB Tech Team.

I am writing this on behalf of hundreds of visitors of my website that was affected by yesterday's failure.

S**t happens, this is life, and I don't want to get deep into the hardware part of the problem but would rather like to praise the WHB support team for how you guys behaved under the circumstances.

1) Support tickets by panicking customers (and I was one of them) were actually responded promptly by live person, not robots as sometimes the case is with other providers.

2) Support tickets were constantly updated during the whole downtime, clients were kept posted. I have seen many providers that simply cut off any and all communications with the outside world while fixing the problem. Not the case here.

3) Sufficient detail of what was going on and of the recovery progress here at the forum.

4) Follow up on support tickets after everything was fixed, repeated apologies (hey guys I personally didn't need that and understand how it feels recovering the whole server with tons of client data on it). Thumbs up for that.

5) Everything is up and running now, nothing broken as a result except very few latest database entries.

6) And yes, it was late late Saturday night and Sunday morning!!!

Overall, one could not expect more value for the money being paid for shared web host.

THANKS