Hr2 Server Keep On down

[calvynlee]

Dear All,

Need your advice on my cases, my client keep on yelling at me, the server keep on down time,

the good this is every time not down for long period, but this will cause my client to quit my service.


here the downtime that I get from site uptime within this 1 and half month:

Alert Type: Site is Available
Result: Ok Time: July 24, 2009 16:30:31
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http


Alert Type: Site Not Available
Result: Failed Time: July 24, 2009 16:00:30
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 24, 2009 10:30:17
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 24, 2009 10:00:16
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 24, 2009 09:00:05
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 24, 2009 08:00:03
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 23, 2009 16:59:15
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 23, 2009 16:29:13
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 20, 2009 17:52:23
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 20, 2009 17:22:22
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 18, 2009 19:48:59
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 18, 2009 19:18:58
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http



Alert Type: Site is Available
Result: Ok Time: July 16, 2009 22:17:02
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 16, 2009 21:47:01
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 7, 2009 02:23:10
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 7, 2009 01:53:09
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 5, 2009 19:49:56
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 5, 2009 19:19:55
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: July 5, 2009 13:49:21
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: July 5, 2009 12:49:18
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site Not Available
Result: Failed
Time: July 3, 2009 20:16:26
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site is Available
Result: Ok
Time: July 3, 2009 20:46:28
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site Not Available
Result: Failed
Time: July 3, 2009 10:45:51
HostName/URL: www.privatehoster.com Monitor
Name: Private Hoster Network
Service: http

Alert Type: Site is Available
Result: Ok
Time: July 3, 2009 11:15:52
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site Not Available
Result: Failed
Time: July 3, 2009 10:45:51
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site is Available
Result: Ok
Time: June 30, 2009 20:11:09
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok
Time: June 28, 2009 22:09:00
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed
Time: June 28, 2009 21:38:59
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http




Alert Type: Site is Available
Result: Ok Time: June 26, 2009 20:36:50
HostName/URL: www.privatehoster.com
Monitor Name: Private Hoster Network
Service: http

Alert Type: Site Not Available
Result: Failed Time: June 26, 2009 20:06:49
HostName/URL: www.privatehoster.com Monitor
Name: Private Hoster Network Service: http




Alert Type: Site is Available
Result: Ok Time: June 20, 2009 07:49:01
HostName/URL: www.privatehoster.com Monitor
Name: Private Hoster Network Service: http

Alert Type: Site Not Available
Result: Failed Time: June 20, 2009 07:19:00
HostName/URL: www.privatehoster.com Monitor
Name: Private Hoster Network Service: http




Alert Type: Site is Available
Result: Ok Time: June 12, 2009 10:50:34
HostName/URL: www.privatehoster.com Monitor
Name: Private Hoster Network Service: http

Alert Type: Site Not Available
Result: Failed Time: June 12, 2009 09:50:30
HostName/URL: www.privatehoster.com Monitor

I have submit to a ticket, and get this reply. I believe I can't get much help over there. and I hope forumer here able to provide me some advice

You are hosted on shared server so issues of different kinds sometimes happen as there are a lot of accounts which activity depends on each other
But we do monitor all our servers 24x7, and solve all the problems immediately in most cases by suspending abusive accounts
In case we have any outstanding issues we always inform our customers by means of forum threads (https://www.webhostingbuzz.com/forum)
If you have any problems with accessing your site it's highly recommended to submit a ticket as soon as you’ve noticed that so we could investigate the issue right away and resolve it as soon as possible
We do our utmost to provide the best service and always ready to assist our customers regarding any questions or problems they have.
If there is anything else we may help you with feel free contact us anytime
----------------------------
Regards,
Anna M.
Customer Service,
WebHostingBuzz
www.webhostingbuzz.com

[Matt R]

HR servers have VERY few accounts per server and are used when a client uses a lot of resources. Honestly though, these are more of a makeshift solution and if you are using that many resources to be on a HR server, a VPS would be a better choice.

[calvynlee]

HR servers have VERY few accounts per server and are used when a client uses a lot of resources. Honestly though, these are more of a makeshift solution and if you are using that many resources to be on a HR server, a VPS would be a better choice.

Hi Matt,

I already predicted you will use "VPS would be a better choice" as a reason to ask me upgrade my plan.

this is a very irresponsive action toward your customer.

I have request to change server, but your end keep on giving me excuses, and mention that my client resources abusive.

when asking your end to point out the account, your end unable to point for me.

Oh my GOD, Please give me some direction.

[Alan B]

I gather that it can be time consuming for Support to determine which of a reseller's accounts is abusing resources.

Calvyn, I suggest that you closely examine each of your client sites, both by viewing them in a web browser and also by investigating their files and scripts via FTP, to try to narrow down which ones might be the culprits. It's your responsibility to do so, but if you can even narrow the list to a small number of potential abusers, then perhaps that would assist Support to help you.

[Matt R]

We have limited tools at our disposal to do this. It is time consuming, we cannot manually go through every single account created. We do provide the details our reporting software gives us.

We do not transfer customers back to regular servers from our high resource servers (HR) because of the load of the account that warranted the move to a HR server in the first place. I'm sorry if this seems harsh but any other company would just have suspended the entire account, while we give you a chance on a specially designated HR server. We lose money on HR servers due to putting so few accounts on them, but it is something we did to try and appease client concerns.

I hope this clears things up.

[calvynlee]

I'm sorry if this seems harsh but any other company would just have suspended the entire account, while we give you a chance on a specially designated HR server. We lose money on HR servers due to putting so few accounts on them, but it is something we did to try and appease client concerns.

I hope this clears things up.

Hi Matt,

I still not satisfy on your excuse.

Few account that your end suspended and giving me red light on those account, but I have sign up another reseller account with other provider and move those account that your end suspended to there.

so far very peaceful over those server. Does this mean other provider server is better then WHB?

How can this be explain?

[Matt R]

Hi,

We cannot risk other servers stability though. If you want to take a new reseller account with us and gradually move accounts over so we can monitor load, that might be another option for you.

HR2 has 65 accounts in total on the entire server. It's not our fastest server hardware wise, but equal to most of our competitors servers. All our new servers are now 8 core 5520s, 8-12GB RAM and RAID1/5. Our competitors Xeon 3000 series!

[calvynlee]

Hi,

We cannot risk other servers stability though. If you want to take a new reseller account with us and gradually move accounts over so we can monitor load, that might be another option for you.

HR2 has 65 accounts in total on the entire server. It's not our fastest server hardware wise, but equal to most of our competitors servers. All our new servers are now 8 core 5520s, 8-12GB RAM and RAID1/5. Our competitors Xeon 3000 series!

hi Matt,
You still haven face my question directly.
I am not talking on Hr2 server, I do understand Hr2 is a lousy server.

what i mention is the previous reseller server, rs14 and rs11 that hosted my client before. those account that has been suspended at those server very long time ago. and the account has been transfer to other reseller provider. every thing work fine.

does this mean WHB server are more lousy then your competitor.

[Matt R]

I already answered your question. Please feel free to compare our specifications against competitors.

HR2 is a P4, more than enough for a grand total of 65 accounts hosted on it.

I appreciate the incidents happened a long time ago, but with our new reseller plans, older servers are set as "full" as we have different reseller servers for each of the new different plans now. We cannot migrate what we determine as a heavy account to an already full server.

[calvynlee]

it is not a solution for your Hr2 server keep on down every day... while your end unable to identify what is the problem come from... it just down again ... Do you want me to post out the down time for this few days?

I appreciate the incidents happened a long time ago, but with our new reseller plans, older servers are set as "full" as we have different reseller servers for each of the new different plans now. We cannot migrate what we determine as a heavy account to an already full server.

Matt, I assume that the older type of reseller server are suck...

as you mention how great with your current reseller server are, why not allow my account to move there?

I believe that is because that your older type of reseller server are suck, so it unable to support,(that why my client acc are suspended... while other provider able to support when I move those suspended client to there...

did you get what i mean? I really hope your end can provide me some good solution instead of argue at here. and with just a few client, I hv no budget to use VPS, please blacklisted this solution on me