Hr2 Server Keep On down

[Alan B]

it as you mention how great with your current reseller server are, why not allow my account to move there?

You know very well why not, as you've been informed many times. You have an abusive account and, by your own admission, you don't even know which of your accounts is the abuser. WHB and other clients don't want you on any of the regular servers since you'd bring the abusive account with you.

If you want to move to a regular server, spend the time (using my suggestions if you like) to find which of your accounts is abusing resources. Then you may be allowed to move your other accounts, but not the abuser.

[calvynlee]

You know very well why not, as you've been informed many times. You have an abusive account and, by your own admission, you don't even know which of your accounts is the abuser. WHB and other clients don't want you on any of the regular servers since you'd bring the abusive account with you.

If you want to move to a regular server, spend the time (using my suggestions if you like) to find which of your accounts is abusing resources. Then you may be allowed to move your other accounts, but not the abuser.

Alan,
you still not understand what I am talking about... those so-called "abusive" account only unable to support for the so-called "old type of reseller server" as matt mention.

Those so-called "abusive" account are not abusive when I transfer to other service provider reseller server...

this prooft that WHB's server are not capable

[Alan B]

Those so-called "abusive" account are not abusive when I transfer to other service provider reseller server...

Perhaps one of your accounts uses an insecure script that was hacked or exploited on the WHB server, causing resource abuse. And, perhaps it has not yet been exploited at your other newer host.

this prooft that WHB's server are not capable

We don't believe you.

[WHB - Dennis]

Calvyn,

I assume you moved your resource-intensive accounts to another host from HR2, not from your original server. Is this correct? If yes, then HR2 resource abuse (this is what causes effective web downtime) probably has nothing to do with your accounts and with the reasons why your accounts were moved to HR.

I understand your frustration, but let's be honest and constructive. What do you suggest us to do?

As you know, our conventional procedure for handling resource abuse is server-wide resource usage audit. Then we suspend user accounts with unfair resource consumption in order to prevent emergency, work with customers to address resource abuse issues or take some other reasonable action. Vast majority of cases are tied to high page hit rates, so viable server-side technical solution is hardly possible, script optimizations may give stable result or may not. As a last resort, when everything else had failed, we offer hosting plan upgrade or transfer user's accounts to HR server for the same price. This is 100% deliberate customer's choice, we do give complete picture of what HR server is, what's it intended for, and we do warn people that high service quality can not be guaranteed in HR environment due to its nature and its purpose.

But we do not suspend accounts on HR. It's merely useless, we (WHB staff in cooperation with customer) tried to find a resolution on the conventional server and all attempts have failed. This is actually why the person is on HR now. So, why should WHB make them even more trouble starting all that suspension mess again, now on HR? What's the purpose of this? Troubleshooting resource issues? But it finally turned out to be ineffective on the old server. As for me, this is just not fair.

We can locate accounts with abnormally high resource consumption on HR2 and block them if you want. I don't know what I would tell these people if they ask in the forums why their accounts are blocked again, but we can do it. Or, alternatively, we can move you away from HR. Much better way, but how can we be sure that your accounts won't cause resource abuse again? Transfer to HR is an exclusive case indeed, you must have outstanding resource abuse record if you're hosted on HR. This is why Matt keeps offering VPS, technically VPS provides guaranteed resource quotas and resource isolation. You won't affect other VPS owners on the same server (no matter what your resource usage is), and you'd be able to scale up or down what is given to you. Yes, I understand VPS is more expensive, but it worth its price if you take your business seriously and plan business growth.

Which way do you prefer?

[calvynlee]

here the monthly downtime report i get

-------------------------------------
www.privatehoster.com
Service: Private Hoster Network
Outages: 14
Downtime: 8 hrs, 0 mins
Uptime: 99.02%
-------------------------------------

Perhaps one of your accounts uses an insecure script that was hacked or exploited on the WHB server, causing resource abuse. And, perhaps it has not yet been exploited at your other newer host.

i have been transfer the so-call abusive account to anther provide almost half year, and those client told me their traffic increase time to time, and why still not yet exploired?

[calvynlee]

Calvyn,

I assume you moved your resource-intensive accounts to another host from HR2, not from your original server. Is this correct?

yes, it is,

but previously before go to HR2 server, all my account are from normal reseller server... why those server cannot support.

and accourding to your end, during transfer my account to HR2, your end some more "lie" me is a better performance server...

[scoobysnacks]

This thread is absolutely hilarious!

calvynlee - It is unfortuate you were not blessed with intellect - you seem to be having extreme difficulty understanding the facts you've been provided with.

Stop being a cheapskate and upgrade your account. WHB is a budget host and their VPS are hardly expensive...

You're abusing the available resources (14% CPU usage over a 24 hour average going by another thread you've ranted on in). As a happy WHB customer, why the hell do you think it is appropriate YOUR website should be causing slow performance on mine? No other customer cares about your whining - move to another host.

If your other host hasn't picked up on the abuse then one of the following is true:

1. They're totally incompetent (unlike WHB ;-))

2. Haven't yet picked up on it

3. Are running aggressive PHP/MySQL caching (at the downside of security/permissions).

WHB guys - PLEASE, please do not move this twat back to a regular server. It isn't fair on the rest of us!

calvynlee - go away. If you're other host is so perfect (in your opinion) - why are you wasting your time posting here? :-). hehehe! Move all your sites to them! woohoo.

[dsx724]

This thread is absolutely hilarious!

calvynlee - It is unfortuate you were not blessed with intellect - you seem to be having extreme difficulty understanding the facts you've been provided with.

Stop being a cheapskate and upgrade your account. WHB is a budget host and their VPS are hardly expensive...

You're abusing the available resources (14% CPU usage over a 24 hour average going by another thread you've ranted on in). As a happy WHB customer, why the hell do you think it is appropriate YOUR website should be causing slow performance on mine? No other customer cares about your whining - move to another host.

If your other host hasn't picked up on the abuse then one of the following is true:

1. They're totally incompetent (unlike WHB ;-))

2. Haven't yet picked up on it

3. Are running aggressive PHP/MySQL caching (at the downside of security/permissions).

WHB guys - PLEASE, please do not move this twat back to a regular server. It isn't fair on the rest of us!

calvynlee - go away. If you're other host is so perfect (in your opinion) - why are you wasting your time posting here? :-). hehehe! Move all your sites to them! woohoo.

Scooby, don't bash other people, let WHB deal with it.