Account (website) suspended without warning

[obitori]

I was unpleasantly surprised to find my client's website, sportjudo.org, down today. I went to my hotmail account, which is my default email address for Web Hosting Buzz, and found an email. It told me that the account had been suspended for violating the TOU requirement that 90% of my disk space usage needed to be tied to publicly accessible HTTP links.

I confess I was not aware of this requirement and had backed up my web site and a few other things in my user directory. I would gladly have taken the files off and put them somewhere else. I must say that I am shocked and unhappy that my site was suspended without warning. I only I needed a head's up and I would have taken off the non-linked backup files.

Instead, my sportjudo.org website was taken down and my email service disrupted. This made me look bad, disrupted my email service, and seriously inconvenienced my client.

I searched my hotmail account. I received no advance warning. Your folks went straight to suspend. That's not professional and I am very unhappy. Please turn back on my account and ssh access so that i can move the files and turn back on my website.

Thank you,

Bud Roth