All Mail Bouncing

[whking]

Hello,

I am a reseller on 75.127.*.86 and since today morning All mails were bounce back (to gmail, yahoo, live....every free and business class mail accounts)

All clients are complaining (over 100 Domains, can you guess the pressure... )

When I check this I found that the server IP 75.127.*.86 has badly BLACKLISTED (www.dnsstuff.com)

Have you got this problem on this server ?
Waiting to support reply ...? If i can't fix this, then all clients will eat me tomorrow...

[Alan B]

You said mail is bouncing back, but you did not indicate where it bounces from. Is this incoming mail to your server that bounces back to sender? Or, is this mail sent from your WHB server that bounces back to you because of the blacklist?

If it is the latter, then the first step is to report this to Support. They will investigate to find the source of the problem on the server, then they will contact the blacklists to request removal.

Unfortunately, blacklisting happens periodically for shared servers. Likely someone on your server was sending spam, or had a high-volume mailer sending uncontrolled amounts of mail in a short time. Because all senders on a shared server share the same mail server IP, when that spammer gets blacklisted so does everyone else on the server.

In the meantime, I suggest that you tell your clients to set their ISP's SMTP server for outgoing mail, thus bypassing any blacklist issues with the WHB server. IMHO, it's better to have your clients always use their ISP's SMTP server for outgoing mail.

[whking]

Hi

Tks for the info

Actualy all clients on my reseller account use mail.theirdomainnmae.tld as there SMTP / POP3 mail servers

All emails bounce back, those sent from domains on my Reseller account on WHB server which has the 75.127.*.86 IP

But How can I bypass the WHB SMTP server (what should I use in SMTP server box when configuring on Outlook express?

Yes, I know if someone send SPAM and then there will be IP block of the server affected to all clients. Anyway i have few reseller account with other providers for long time but I don't see such a huge problem as this

[Alan B]

Actualy all clients on my reseller account use mail.theirdomainnmae.tld as there SMTP / POP3 mail servers

Right, that's what I said. You and your clients use your WHB server's SMTP. All those client domain names point to the same server, using the same mail server IP.

But How can I bypass the WHB SMTP server (what should I use in SMTP server box when configuring on Outlook express?

As I wrote: tell your clients to set their ISP's SMTP server for outgoing mail.

[whking]

I ve changed the SMTP mail server from mail.domain.tld to the ISPs SMTP server, but when try to sending emails it has poping up the "mail Account username" & "Password" box.

I think because the ISPs mailservers don't have email accounts such as mine (on WHB) and they failed to authenticate it. Isn't it?

So what should i do for this?

[Alan B]

You would enter your WHB mail account's username and password, as your mail client is asking for those. If that doesn't work, please provide a more detailed description of what you are using and what you are doing.

[whking]

I am using Outlook Expres and try to send an email from admin@mydomainname.tld (to yahoo, gmail...) , which is on the WHB servers

Following are the mail settings

Email / Username : admin@mydomainname.tld
Pass : xxxx
POP3.mail server : mail.mydomainname.tld
SMTP : myISPs_SMTP_mail_Server
PORT : 25
*** My server required Quthentication : ON

1) With Above settings it keeping popping up the Username / Password box. (Given user / pass are correct)

*** My server required Quthentication : OFF

2) With this change it says,

Server response 554 <admin@mydomainname.tld> Sender address rejected. access Denied, Port 25 .....

* Also tried with port 26, but not success

[Alan B]

“My server requires authentication” is checked only if your ISP requires it. I believe it is required for WHB's SMTP servers, but many ISPs do not require it.

Make sure you are entering your correct username and password. Copy and paste them, do not just type them as that's when people make errors. They are case-sensitive.

It's possible that your ISP requires POP before SMTP or SMTP after POP, which would mean that you'd have to check a POP account at your ISP to be allowed to send outgoing via their SMTP.

It's also possible that your ISP does not allow you to send mail unless the FROM address exists at the ISP, e.g. you@BigISP.com.

Sending outgoing mail from an ISP's SMTP server is usually a pretty simple affair. However, there are several methods of authentication or permission that they could use. I suggest that you contact your ISP or check their help pages to lean their required settings for sending mail.

[Matt R]

If we get blacklisted and you notice it before our feedback loop comes in, let us know and we can change the ip or work with the blacklist.

[Alan B]

I suggested in my first post that he contact Support, but I don't know if he ever did.