All Mail Bouncing

[whking]

Actually my web (reseller) and all client accounts (nearly 100) use the Server IP. No dedicated IP.

So as the provider, you will know the blacklist incident to your server IPs, before we send the Tickets. Isn't it?

Anyway now most of email sending ok but it takes aroun 3 days to solve this.

Also the IP is on 5 Blacklists (Previousely it is on 7 BL) according to www.dnsstuff.com. Is it possible you te remove the ip from those BLs?
(Because anytime it will cause the problem)

For the support ticket : Yes, First I send the support ticket and it takes long time to get a reply

[lena.s]

If you have already submitted a ticket on this issue please give us a ticket ID and we will try to speed up the process.
If your IP is backlisted, the best thing to do is also to contact our technicians and they will take measures to remove it from blacklist.

[whking]

Yes that's right.
But this is not only belongs to me and i think there are many resellers on this account.
And at the moment the problem has solved. But the SERVER IP is on 5 Blacklists at the moment. I think it is too high (or abnormal) Isn't it?
(Anyway i am not an expert to tell exactly, but my other reseller accounts don't have such a result)

So it is very good if you can remove the server ip from those blacklists too. I think all resellers on this server agree with me.

[Alan B]

Sometimes you may know about the blacklisting before Support does. That's why I suggested that the first step is to report this to Support. They will investigate to find the source of the problem on the server, then they will contact the blacklists to request removal. Support does not have the power to directly remove the IP from the blacklist. Support must request removal from each list, after first suspending the problem account.

No, it is not abnormal. It is undesireable, but not abnormal on shared hosting. Unfortunately, blacklisting happens periodically for shared servers. Likely someone on your server was sending spam, or had a high-volume mailer sending uncontrolled amounts of mail in a short time. Because all senders on a shared server share the same mail server IP, when that spammer gets blacklisted so does everyone else on the server.

That's why I suggested that you tell your clients to set their ISP's SMTP server for outgoing mail, thus bypassing any blacklist issues with the WHB server. IMHO, it's better to have your clients always use their ISP's SMTP server for outgoing mail.

[bmcc81]

To fix my outgoing email settings I had to go to my internet service provider and check what the SMTP outgoing settings where.

I find it strange, because before I never had to do this. Must be a new thing.

However for outgoing mail server for Videotron (Mtl service provider) it was:
relais.videotron.ca

I attached photos if anyone would like to see the important things that I changed.

- bmcc81