How my impression on WHB Service

[Matt R]

The 404 error page should notbe on our reseller servers. I will have this investigated.

I think Arkadij addressed all your other points.

[calvynlee]

Thank for your suggestion.

Since your end has identify for me which client that resources abusive, I will try my best to talk to my client, worst to worst, I will terminate the service with them.

After this case has settle, I wonder does my account able to transfer back to the normal reseller server?

My concern: My business are expending at the moment, I have consider to get another reseller account from your end (seriously), but my concern is, Since my current experience are not really satisfy (Server Speed, may be is because HR2 server are not really performing)

Do WHB able to arrange my account to a standard reseller server? which does not have all those problem I previously face?

[Helen K]

In case you terminate the abusive account, and will monitor other accounts of yours in future, we shall transfer your account to our new reseller server. And also it's advasible for you to buy Reseller Silver package.
WebHostingBuzz will be able to arrange your account to a standard reseller server. Actually, we have new servers, performance and speed of which will exactly match your account's requirements.

In case it's fine with you, feel free to submit a transfer request to our billing department.

We look forward to transferring your account to our new server.

[calvynlee]

hi Lena,

thank for your explanation...

I have already move this client out from HR2 server, and I also make a reply on the ticket, to let your end monitor the rest of my account.

By the way, I would like to remain my budget reseller account over here, and wish to purchase another "Reseller Silver package", soon in the future.

Actually, we have new servers, performance and speed of which will exactly match your account's requirements.

as you mention above, does the new server you mention (Reseller Silver package) able to support like my current situation? (my client resources abusive account?)

[Alan B]

After this case has settle, I wonder does my account able to transfer back to the normal reseller server?

No, not as I read it. Not as long as you retain the problem client.

does the new server you mention (Reseller Silver package) able to support like my current situation? (my client resources abusive account?)

No, as far as I understand it, if your client will continue to abuse resources, then he would not be permitted on the new reseller server. LenaK wrote:

In case you terminate the abusive account, and will monitor other accounts of yours in future, we shall transfer your account to our new reseller server.

So, you can go to the new reseller server if you terminate that abusive account, as it has been show to be a repeat offender. Or, get the client to fix the problem (stop using the insecure or poorly-written script, or doing high-volume mailings without managing it to avoid high resource use, etc.

You seem not to entirely understand the situation. Earalier you mentioned you would talk to your client and terminate them if you had to. Now you are asking to keep the abusive client and have him move to a new server with you. WHB, and other WHB clients, do not want your abusive client on a well-performing server.

Your client, under your reseller account, has repeatedly abused the server. WHB has even identified the problem account for you. You have two choices: get the client to stop that abusive server behaviour, and then you must monitor them closely to ensure that they have stopped, and you can move to a new reseller server. Or, keep the client who does not change, and WHB may be forced to terminate your entire reseller account. This is the advice I gave you two weeks ago.

[calvynlee]

You seem not to entirely understand the situation. Earalier you mentioned you would talk to your client and terminate them if you had to. Now you are asking to keep the abusive client and have him move to a new server with you. WHB, and other WHB clients, do not want your abusive client on a well-performing server.

Your client, under your reseller account, has repeatedly abused the server. WHB has even identified the problem account for you. You have two choices: get the client to stop that abusive server behaviour, and then you must monitor them closely to ensure that they have stopped, and you can move to a new reseller server. Or, keep the client who does not change, and WHB may be forced to terminate your entire reseller account. This is the advice I gave you two weeks ago.

hi alan,

I do understand on my own situation, since lena mention

Actually, we have new servers, performance and speed of which will exactly match your account's requirements.

I thought the new server able to support my client account which the current server are unable to support.

ok, after all this headace, I have move the client to another provider's reseller account, it has been a week, but does not seem to have problem over there. Does this mean WHB's Server are not capable enough to handle this kind of website?

[Matt R]

Not at all. We support all websites that fit within our TOS and we have fairly generous CPU allowances for one website.

If you are still concerned about your accounts using excessive CPU then a VPS is definitely the way forward.

[calvynlee]

seem like your end did not able to promise what have agree here.

I have terminate the account which Resource abusive, and submit a ticket to request transfer to billing dept(as per Lena suggest above)

but billing dept keep on giving excuse, and asking me to upgrade.

i really disapointed with WHB now, just a simple request your end also unable to make me satisfy, how I going to have confident to upgrade on the future?

[Alan B]

It's unclear to me what you are requesting. From some of your posts, it sounds as though you want permission to un-terminate the abusive account, that you want to again host it on a WHB server.

I think that WHB does not want your abusive account, unless you choose to put it on a VPS. Your abusive account was the reason you were suspended, and WHB does not want such an account on shared servers where it can affect other clients.

[Matt R]

We are not going to migrate your account back to a regular server until we are 100% comfortable that resource abuse won't become an issue again.