How my impression on WHB Service

[calvynlee]

I am a customer for WHB reseller plan, Again and again get bad experience at here, so far, nearly 1 year with WHB, this reseller package really bring a lot headache for me.

I admit, the price for the package are really, extremely, perfectly, budget to me.Technical Support respond time also acceptable.

but,few thing that really headache for me was the

1.accuracy of the respond.
Support keep on asking question/request information that already provide when I submit the ticket. I do show be at staff always ask silly question, and recently this problem still does not solve.(i don mind your end asking extra, delay the respond time for my own problem, but for my customer issue, it will slow down my respond time to my customer)

Currently, I just reply "please check the previous ticket for all the information need" to the support without explain again... i really tired on this

2.WHB has migrate my account 3rd time already, and now at Hr2 server. Which has few limitation, the only big trouble for me is unable to edit DNS setting at WHM

3.Respond time for the server are not as fast as other.
I do subscribe another reseller package from other provider. I compare the loading time for each server (access cpanel, access whm), and found the HR2 server are really very slow respond compare to others.

No wonder my client always complain slowness for the server. When I submit ticket for WHB... definitely get the same (copy and paste) reply...

HR servers are specially intended for accounts with extra-high resource
usage, constantly abusing ordinary shared hosting servers. From
technical point such accounts definitely require a dedicated server, or
at least a Business package (Business accounts are hosted on high-end
servers and account number on one "business" server is strictly limited,
this was called "semi-dedicated plan" in our old hosting plans). But if
person can't afford an upgrade or doesn't want to upgrade, we offer
account transfer to HR servers. HR is not a high-end server, we can't
afford it from business reasons. This is real world, higher quality has
its cost and we have to pay it anyways. Your hosting plan doesn't change
in this case, as well as its cost, unlike Business plans which are more
expensive. So we can't guarantee that site performance will be high. On
the other hand sites will be functional and possible load peaks won't
affect other customers. We assume this is much better than return
account suspensions, at least this doesn't lead to your site downtime.
So, unfortunately we can't do anything with this, account upgrade is the
only possible solution.

but when I ask WHB provide me which customer of mine actually cause the problem, they unable to identify to me and reply

Unfortunately (or maybe fortunately) the server isn't overloaded at all and it will be hard to find such account.

base on this situation, I think those customer hosted at this server soon will 1 by 1 quit the service. How I gonna do? quit WHB too?

4. WHB 404 error page keep appear in my customer website. This problem also related to WHB steal my customer indirectly that I made previosly

5. another problem keep on occur, my phpmail function keep on disable about 4 to 5 time since I been a customer for WHM.

Overall, I still able to cover my customer, provide them good reason when having problem. But does WHB really able to "work together" with me?

Honestly and sincerely, I really look good on WHB, I never give out my negative experience on WHB in other forum before. but all the problem mention above, seem like going to take over my confident over WHB.

At last, nothing to request, I only hope can get better experience at here.