![]() |
|
#1
|
|||
|
|||
|
I am a customer for WHB reseller plan, Again and again get bad experience at here, so far, nearly 1 year with WHB, this reseller package really bring a lot headache for me.
I admit, the price for the package are really, extremely, perfectly, budget to me.Technical Support respond time also acceptable. but,few thing that really headache for me was the 1.accuracy of the respond. Support keep on asking question/request information that already provide when I submit the ticket. I do show be at staff always ask silly question, and recently this problem still does not solve.(i don mind your end asking extra, delay the respond time for my own problem, but for my customer issue, it will slow down my respond time to my customer) Currently, I just reply "please check the previous ticket for all the information need" to the support without explain again... i really tired on this ![]() 2.WHB has migrate my account 3rd time already, and now at Hr2 server. Which has few limitation, the only big trouble for me is unable to edit DNS setting at WHM 3.Respond time for the server are not as fast as other. I do subscribe another reseller package from other provider. I compare the loading time for each server (access cpanel, access whm), and found the HR2 server are really very slow respond compare to others. No wonder my client always complain slowness for the server. When I submit ticket for WHB... definitely get the same (copy and paste) reply... Quote:
Quote:
4. WHB 404 error page keep appear in my customer website. This problem also related to WHB steal my customer indirectly that I made previosly 5. another problem keep on occur, my phpmail function keep on disable about 4 to 5 time since I been a customer for WHM. Overall, I still able to cover my customer, provide them good reason when having problem. But does WHB really able to "work together" with me? Honestly and sincerely, I really look good on WHB, I never give out my negative experience on WHB in other forum before. but all the problem mention above, seem like going to take over my confident over WHB. At last, nothing to request, I only hope can get better experience at here.
__________________
I Blog IT Engineer Life at iCalvyn.com Unsatisfy's Customer ![]() WHB does not take serious on small customer, I not satisfy with the way they give excuse. Last edited by calvynlee; 03-06-2009 at 01:52 PM. |
| Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
| Thread Tools | |
| Display Modes | |
|
|