Billing Suggestion

[Kirk Salomon]

I have been a customer of WHB for many years now and today I had my account suspended because my billing information was not updated on the 2Checkout system. Looking back through my emails, I did receive an email from 2CheckOut, but assuming it was junk mail, I never opened it.

After chatting with your support department we got this figured out and I immediately updated my expiration date on my credit card. Since I was told that it takes up to 24 hours to process the payment, I requested a 24 hour grace period so at least my web sites and email still worked while 2CO processed the payment. I was told that until the payment was processed, the account would stay suspended.

From this all of this I have 2 suggestions:

1. Have an email come from WHB indicating there is an expiration date, or some other problem, prior to suspending an account. This email would not be considered spam and overlooked.

2. For long term customers, with a track record of payment, please grant them a courtesy 24 hour extension once they have indicated they have paid if thats how long your payment process takes. I have many web sites down and no way to retrieve emails from any of them.

Thank you
ksalomon
indss.com