1. 2checkout sends two emails 7 days and 3 days prior to your next bill and the link to update the credit card is provided in the email. If 2checkout emails end up in your junk email box then there is little we can do to prevent it.
We have two ways to bill the client. The 2checkout email notification system works with clients that signed up in October 2006 or before. Clients that have signed up and are signing up after this month are not billed automatically. WebHostingBuzz sends a billing reminder 3 days prior to the bill and gives the client information about their hosting account.
2. No website is suspended within 24 hours of failed billing. All accounts are given 72 hours post the expiry date before an action is taken. Dedicated servers can have longer wait times. We are pretty flexible with this.
So I am unsure about your case however our procedures do match of what you are saying as a general rule.
Last edited by Saf M; 10-07-2008 at 01:27 PM.
Safvan Malik
Global President
WebHostingBuzz.com
WHB Networks LLC