Server HDD failure (resolved) - Web Hosting Buzz Reseller and Dedicated Server Hosting Forums

**Evgeniya P.** · #1 03-23-2009, 01:25 PM

The server is down. We investigate the reasons.

We apologize for temporal inconveniences you face.
We are doing our best to resolve it as soon as possible.

**Evgeniya P.** · #2 03-23-2009, 01:48 PM

Now there is filesystem check on the server

ETA ~45minutes

**Arkadij S** · #3 03-23-2009, 02:30 PM

Unfortunately, file system check appears to take more time, than expected.
Once, it's complete we'll reboot the server and bring it back on-line.
Sorry for these inconveniences.

**Arkadij S** · #4 03-23-2009, 03:44 PM

We have encountered issues with RAM.
This is likely to be the reason of the server getting off-line.

We are going to replace the RAM and run another FSCK.

We'll keep you updated.

**Arkadij S** · #5 03-23-2009, 04:23 PM

In addition to RAM issue we are also experiencing problems with the HDD.
It is likely to need to be replaced, too.

**Arkadij S** · #6 03-23-2009, 06:22 PM

As a result of HDD crash we have to restore the MySQL databases from the failed drive.
The ETA of this operation is about 1 hour.

Later we'll perform the restoration of the accounts, which were on this crashed drive.

Thank you for your patience.

**Arkadij S** · #7 03-23-2009, 07:20 PM

In order to prevent any misconfiguration, caused by the actions, from the customers' end we had to bring cPanel down. Once all the restoration is complete, we'll bring it back on-line.
Thanks for understanding.

**Arkadij S** · #8 03-23-2009, 08:24 PM

cPanel is back on-line.
Accounts restoration process has been started.
We'll keep you updated.

**lena.s** · #9 03-23-2009, 10:36 PM

32% of the accounts have been restored.

**lena.s** · #10 03-24-2009, 12:16 AM

50% of the accounts have been restored.

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