Server reboot / hard disk failure

[Igor.R]

Hello,

We have provlems with the file system on the server, so we will reboot the server to check it

[Matt R]

Unfortunately this issue is a little more serious. From the onsite tech:

"During the file system check, it was determined that the root partition is corrupted. A manual fsck was performed on the root partition to attempt to repair the file system. The manual fsck was unable to correct the problem. Also, the primary hard drive is giving "media error" messages during the fsck. Due to the corrupt root partition, the server is unable to boot properly."

We're now installing a new drive into the server and will be copying data over to the new drive. This means some sites will be offline for a few hours yet.

We apologize for the inconvenience this causes, we'll post regular updates here.

[Matt R]

System files all copied, restoring all user data now. ETA is about 90 minutes.

[Matt R]

We are still working on this, we are running into some hiccups restoring some system data.

[Matt R]

We are having to reload the OS once again. After we completed all of our updates, the system refused to boot due to kernel panic -we had tried copying data off the old failed HD but obviously the state of the HD meant some copies were corrupt, and resulted in this.

After the OS reinstall is complete we will be restoring data from account backups.

[WHB - Dennis]

At the moment (23:40 Eastern time) OS is reinstalled, all server functionality restored. System data were restored from the failed HDD, now we're restoring user data backups including domains, email etc. Current progress status is 50% (this means half of sites are back online), ETA is about 2 hours. You may check for updates here or may just wait for your site to become accessible.

[Igor.R]

we have finished data restoration from backup, please check all your accounts and if you encounter problems please let us know about it through our ticket system