Web Hosting Buzz Reseller and Dedicated Server Hosting Forums

POP3 and IMAP maintenance (complete)

Irina I. — Fri, 20 Nov 2009 17:35:54 GMT

There is POP3 and IMAP services maintenance on the server. The ETA is 1 hour.
Please accept our apologies for temporary inconveniences.

Server overload

Maxim M. — Fri, 20 Nov 2009 16:31:52 GMT

We have been forced to reboot the server due to critical overload.
The machine will be brought back to normal mode as soon as possible.
Please accept sincere apologies for the temporary inconvenience and downtime.

Emergency Maintenance: High traffic on C5 Cage - resolved

sergey.s — Fri, 20 Nov 2009 11:17:44 GMT

Date/Time: Now

Affected Servers:

buzzsg2.whbdns.com

buzzsg3.whbdns.com

rsl3.whbdns.com

rssg3.whbdns.com

vznode1.whbdns.com

vznode2.whbdns.com

Background: We need to inform you that there is a high traffic flow on one of our racks. Technical department is aware of the situation and the personal is currently working to minimize the impact you may be experiencing. Due to this high traffic flow issues with network can take place on the listed servers.

Estimated Service Restoration: This is a temporary interruption. We will update you with any new information on the matter. Please check for the updates on the current thread. Or subscribe to it to automatically receive the updates to your e-mail address.

We apologize for the any inconvenience this may be causing you or your company and thank you for your patience and understanding.

Scheduled Maintenance: IP renumbering procedure

sergey.s — Fri, 20 Nov 2009 08:40:43 GMT

Notification: Scheduled Maintenance

Date/Time: Nov-20-2009 5:00-7:30 am EST

Duration: 2 hours 30 minutes

Event: IP renumbering procedure

Purpose: In order to improve routing and simplify new IPv4 allocations acquisition we're renumbering IP addresses, used on our servers, to different autonomous system.

Customer Impact:
Service will be unavailable for up to 2 hours and 30 minutes. The procedure includes the reassignment of IPs to accounts (approximately 90 minutes), changing of the default route to the new autonomous system (approximately 15 minutes), assignment of temporary NAT rules for old IP addresses (apporoximately 15 minutes) and intermediate procedures.
We apologize for the any inconvenience this may be causing you or your company and thank you for your patience and understanding.

A message to Technical Support

f1f1f — Thu, 19 Nov 2009 19:22:36 GMT

I am surprised to close my site and stop me from doing that corrects the error
Very strange consume server resources Image

Please open the site to take the necessary measures

Thank you for this Dealing

Network issue (resolved)

LenaK — Wed, 18 Nov 2009 16:41:00 GMT

We are facing temporary network issues on the server now. Approximate ETA - 20 minutes. We shall update you in case if there is any new information.

Cpanel / Exim

cobro — Wed, 18 Nov 2009 15:17:26 GMT

Hi you all.

okey i am having a little problem with my server. Me and my friend we installed Cpanel on a fresh centos 5.4 and this server only has one ip address our isp only sell us one ip at the moment so we did the install and we got into trouble there with resolvers so we put opendns ip in primary dns and secondary and then it resolved wget -N http://layer1.cpanel.net/latest and we could install cpanel wuuhuu :) okey every thing is up except mail could this because of resolver not being right.. This is how we have it configured

is this the right setup for resolvers

Primary: 127.0.0.1
Secondary: Main server IP
Tertiary: Second ip for second nameserver

i have on my server configured it like this

Primary: My main ip address
Secondary: opendns< public reslover ip
Tertiary: opendns< public reslover ip

everything else works i think

Thank you all for your help

Joomla use high memory and server resource

ukhies — Wed, 18 Nov 2009 09:22:34 GMT

need help, how to reduce joomla server resource, CPU/Memory usage is too high.

Server down.

Arkadij S — Tue, 17 Nov 2009 21:51:42 GMT

The server has suddenly become unavailable.
We are currently working on bringing it back online and on finding out the reason of that outage.

Please accept our apologies for these inconveniences.

Server reboot (resolved)

Arkadij S — Tue, 17 Nov 2009 14:08:05 GMT

We are rebooting the server due to the overload issue.
Sorry for the inconveniences.
We will keep you updated.

UnProfessional Support Method

calvynlee — Tue, 17 Nov 2009 12:21:20 GMT

WHB have some unprofessional support method need to change. Few thing that I feel WHB doing unprofessionally.

1. Suddently suspend my account at 04:00am, and now is 20:00pm, many time I have contact WHB support, but no one can settle my account.

I do understand WHB inform me will migrate my account to another reseller server due to HR2 server is going to shut down, but with professional service, I need to wait my client respond before I migrate their account to other service provider, I am disapojnted because WHB does not act professionally

2. Suspended page show "WHB", again my client know who is my provider, and who is WHB. As a reseller, how do you feel if WHB do this to you?

3. I have request to unsuspended my account for a while so that I can migrate some of my client to resellerzoom, but WHB told me No 24X7 senior technical support

Quote:

lena.s: sorry for this delay, but our senior technical personnel does not work 24x7 and we can not restore your accounts without their conformation

Clipshare youtube clone?

michaelraydesign — Mon, 16 Nov 2009 20:03:34 GMT

Anyone running clipshare or youtube clone?

Transfer to old shared IP(completed)

LenaK — Sat, 14 Nov 2009 19:13:34 GMT

We are performing transfer of all the accounts on rs16 server which are under new main shared IP to our old main shared IP, because there was misconfiguration between old main shared IP and new one. Approximately the issue will take about one hour.

99.9x% uptime at rs16? dream on!

huxley — Fri, 13 Nov 2009 03:51:31 GMT

What is up with the 99.9x% uptime guarantee? It's been at least the 4th time this year this server is down for several hours. its over 24hr now. Checking the Threads here it shows how long they have been down, if you check the uptime blog it shows 100% the entire year. WTF?
I'm about to look for another host due to the ongoing downtime on rs16. I can't do business like that, mu customers are getting upset and losing their customers and money. All I can give them is lousy excuses and have to refund their fees, not talking about customers that are leaving.
All I get from live support is that they are sorry. Have not had any refund or what so ever. They don't let me switch to another server without upgrading my account.
Trust me this sucks

Can you keep a long term client happy?

ridebmx — Thu, 12 Nov 2009 05:05:15 GMT

I have been a customer here at WHB for well over 5 years and for the most part have found them to be averagely helpful with the few issues I have had and relatively reliable.

Most technical issues I have had, have been fixed by people outside of WHB as the staff here were either not enough help, or had no idea what to do.
Which is fine, I stopped asking after a while.....

However.
Experiences of late have been changing my mind about the service here and the staff I have been speaking to have been making it all the more apparent that perhaps it is time to move on and recommend all those I brought to WHB should also move on, or WHB need to pull their socks up and sort out the problems properly.
Bad luck or no bad luck, there is no excuse for poor customer service and less reasonable uptime than downtime over the past 3 weeks.

I am not a webhost, however I am not an idiot either and I am quite sick of being treated like I know nothing about servers and how they work.
I do work in IT and have done for about 15 years.
I actually have an IBM Server running RAID 5 on SCSI drives here at home, and I have set it up myself so I do know what is involved and how easy it is to access data on alternative drives without having the machine running if you have a problem.
I have not setup a server for external use - webhosting purposes, however have set them up for internal networking purposes.
When I ask what the problem is, don't fob me off with an archtypical response.
Tell me what the problem is.
When I ask what the ETA is, then give me an ETA. Don't tell me there isn't one, as if this is the case, then you either have no idea what's wrong, or you haven't ever come across this issue before. If you work with servers for a living, then you have a rough idea of time-frames for most procedures. A good IT backup system will have a list of allotted time-frames for system restores, recoveries and all other common procedures. This is standard for all billing purposes or time-management to keep resources in check.

In the last three weeks there has been event after event - all of which resulting in down-time to the end user. Sites not available, email not available and clients unhappy.

Apology after apology, but further problems occurring every few days.
Apologies are not good enough.

I spoke to a 'customer service' staffperson and voiced my frustration and my request to be moved to a more stable server.
This I was told was 'impossible' with no explanation.

On another occasion when again I spoke to a 'customer service' staffperson and voiced my further frustrations and dissatisfaction, I was then upsold to a higher cost account and convinced it would save me from the issues I was facing with my own customer dissatisfaction.
I agreed to this (contrary to my inner reasoning) and was told this would happen as soon as the server was stable.
I followed instructions, received the email, confirmed the request and received the email telling me it would happen.
RS16 was stable for a period of time.
Yet my account was not moved.
I made a request to have my moved, and THREE days passed, at which time (as now) yet again RS16 has taken another nosedive.
More than 8 hours has passed since we have been able to access it.
My account should have been OFF this ridiculous server 3 days ago yet it wasnt.
I am now stuck as I cannot access my clients information and the staff here at WHB are unable to even maintain regular communication with their clients via the forum they happily direct you to.

I have even emailed Saf directly, and surprise surprise, I have not even received any acknowledgement of that email.

Now, I don't consider myself a difficult customer....
I rarely use support.
I have a small but (until now) loyal clientele.
I do not break any rules.
I have only general content on all of my sites.
I use little in the way of scripting, mainly flash/html and the odd php site.
I don't have huge traffic and I dont feel that I suck up resources in any way.

What I would like to know, is why WHB feel that hollow apologies are all their clients are worth and why they make promises they refuse to then keep?

I am at the end of my tether with WHB and this is the last straw for me.
I am sick of reading about the so called uptime rates that I can prove are imaginary....

I keep only a few clients, as they pay enough to look after my infant son and I as a SAHM rely on the income from this.
My clients have trusted me to keep their service up. However at the moment, I look like an idiot as I have been telling them repeatedly, that this should be the last issue. That once this is done there wont be any further issue.
Yet again and again and again, clients are without service which they are paying me for.
I have had clients terminate services, I have clients given complimentary service periods which I can ill-afford and I am sitting watching my business and income vanish down the drain.
All due to WHB.
I would love to know who is going to purchase formula for my child, when I struggle to as my clients have gone elsewhere????? Yes I am frustrated and angry - as are my (ex-)clients.

I received an email asking me to write a review today, ironic timing really as a month ago I would have said nothing bad, however now I have nothing good to say.
I will no longer recommend WHB to anyone I know, and will be passing on my recent experiences to the people I have recommended here already, I know they will likely move when I do as we have enjoyed sharing the same host.
It's a shame that a working relationship this long has been destroyed because of laziness in communication and people not doing what they commit to........

I will be watching with interest to see if anyone who works for WHB will give me any response at all or whether I get another hollow apology.