Our Choice of Support Options

 

Self Managed

 
 
 
 

Managed

 
 
 
 

VIP Managed *

 
 
 
 
Initial Setup Operating System of your choice installed. Custom partitions are available. Operating System of your choice installed. Custom partitions are available. Operating System of your choice installed. Custom partitions are available.
Hardware Management Hardware monitored and managed. Faulty hardware replaced by us. Hardware monitored and managed. Faulty hardware replaced by us. Hardware monitored and managed. Faulty hardware replaced by us.
Operating System Install and Configuration $50 / hour Operating System is tuned and secured to industry best practices after installation. Operating System is tuned and secured to industry best practices after installation.
Standard Services Management $50 / hour Standard Services are monitored and managed, including web server, database server, ftp server, email server and remote access server. If a service fails, our monitoring will notify us and we will resolve this without your intervention. Important services monitored and managed, including web server, database server, ftp server, email server and remote access server. If a service fails, our monitoring will notify us and we will resolve this without your intervention.
Operating System or Standard Services Problems $50 / hour Operating System or Standard Services malfunctions are diagnosed and rectified by us. Operating System or Standard Services malfunctions are diagnosed and rectified by us.
Additional Software Installation $50 / hour $50 / hour Additional software is installed and setup to your custom specifications. Examples include forums, CMS, PBXs and more.
Additional Software Management $50 / hour $50 / hour Additional software is managed and monitored. Failures are dealt with and resolved without requiring your intervention.
Software Updates $50 / hour Core Operating System and Standard Services only. All software is checked and updated on a regular basis without requiring your intervention.
Security $50 / hour Standard firewall setup only. Firewall setup with regular security checks/scans to ensure your server is fully secure.
Custom Software Builds (e.g. compile from source). $50 / hour $50 / hour Included.
Consultancy – Software / Hardware $50 / hour $50 / hour Included. We work with you to recommend the best software or hardware solution.

Standard Services List

The following is our list of standard services.

  • Web Server – Apache (Linux/Unix/FreeBSD) / Internet Information Server (Microsoft)
  • Database Server – MySQL (Linux/Unix/FreeBSD/Microsoft)
  • Email Server – Exim, Dovecot, Sendmail (Linux/Unix/FreeBSD)
  • FTP Server – PureFTP, ProFTP (Linux/Unix/FreeBSD)
  • Remote Access Server – OpenSSH (Linux/Unix/FreeBSD) / Microsoft Remote Access (Microsoft)
 
 

VIP Management

Our VIP Management is our highest level of server management plan. Broadly speaking, we will fully manage, monitor and maintain your server and assist you with any software that you have on the server.

Due to the vast amount of different software available on the internet, some of the support for less common software or software with limited documentation, will be "best effort".

This means that we will research the software in question and support it to the best of our ability, but in rare cases we may be unable to configure it to your specific requirements.

 

* All VIP Management services are provided on an hourly basis at $50.00/hour

 
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